Exchanges & Returns
As a valued customer of FEELE, we would like to thank you for your purchase. In the instance that you may need to return one of your items, the following terms and conditions apply.
We do not offer exchanges, we only offer refund or store credit.
- Contact us at email@example.com to receive your returns confirmation.
- Place the item(s) in the original shipping parcel, together with your original invoice.
- Where to post back to us:
37 Murray Street
— FEELE is not liable for the loss or damage of garments in return transit.
— We recommend sending the item via a traceable delivery method and keep a record of your tracking number.
— Please note original shipping charges are non-refundable and charges for returned items are the responsibility of the customer.
Full Priced & Sale Items
— Full priced & Sale items purchased online are eligible for a refund or e -gift card
— AfterPay returns are able to be refunded.
Conditions of Return
Please ensure the below conditions are met, before submitting your return request;
— The goods are returned within 14 days of receiving the order.
— Item(s) must be in perfect condition and must not have been worn, altered, damaged, or washed. Be careful of make-up rubbing off on garments. As a result of this happening, we will be unable to accept your return.
— Underwear can be returned however must be tried on with underwear. Any signs of wear will not be accepted for return.
— Item(s) must be in original packaging with all tags attached.
— E-Gift Cards can not be returned.
— We do not offer exchanges. We only offer an E-gift card. If you want to swap your item for a different size or colour, you will be issued an E-gift card.
— Postage for the new order will need to paid for using the E-gift card or the balance on another payment type.
FEELE Quality Promise
— If an item is assessed and considered as faulty FEELE offers several suitable solutions if contacted within 14 days of receipt.
— Please note that items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty.
— If you have a faulty item(s) please contact our Customer Care for further assistance.
Receiving a Refund
— Once your return is received by Customer Care, the item(s) will be assessed to ensure it complies with our policy and a return outcome will be determined within 2 working days.
— Your refund will be credited to the original payment method.
— Successful returns can take up to 5-10 business days to appear in your account due to varying processing between payment providers.
—In the event of an unsuccessful return outcome, a member of our Customer Care Team will contact you.
If you are unsure about any of the above conditions or anything is unclear. Please contact us at firstname.lastname@example.org