FAQs

What currency are your prices in?

All prices are charged in AUD Dollars. The currency will convert back to AUD once you are in the checkout. 

I want to make a change to my order, what can I do?

Please email customercare@feele.com.au team as soon as possible, if your order has not been packed or shipped we may be able to change this.

I want to cancel my order, what can I do?

Please email customercare@feele.com.au team as soon as possible, if your order has not been packed or shipped we may be able to cancel. 

I’ve entered my shipping address wrong – how can I change it?

Please contact customercare@feele.com.au right away, if your order hasn’t been shipped we can change your shipping labels however, if it’s too late you will need to get in touch with our shipping services to redirect your parcel.

What is the status of my order?

Once your item has been shipped please allow up to 24 hours for the shipping confirmation email. You can track your parcel via the link and follow it’s delivery. If you need a further update or if there is an issue with your order please contact Customer Care.

What is your returns policy?

We accept items that are in their original condition and will provide you with a full refund, exchange or gift card excluding postage cost.

Please refer to our returns & exchanges terms and conditions here

Do you offer refunds?

Yes, we offer refunds on both full price and sale items. Items marked with FINAL SALE however are not eligible for return.   

Please refer to our returns & exchanges terms and conditions here

I bought an item on sale or an item using a promotional code, can I return it?

Yes. 

I think my item is faulty what do I do?

If you believe you have received a faulty item please email customercare@feele.com.au  as soon as possible with images and we will resolve for you as soon as we can.

How do I arrange a return?

If you need to return an order, please email us at customercare@feele.com.au. Once received we will send you a returns confirmation.

Please refer to our returns & exchanges terms and conditions here